Frequently Asked Questions

What services does Valour Consultants provide?
Valour Consultants specialises in assisting veterans with the preparation and lodgement of injury claims to the Department of Veterans Affairs. Our services include claims preparation, lodgement assistance, medical appointment coordination, and ongoing support throughout the claims process.

How can I start my claims process with Valour Consultants?
To begin your claims process, simply contact us via phone or email. We will set up an initial consultation to discuss your situation and outline the necessary steps to move forward.

What are the costs for your services?
There are no sign-up or ongoing costs for our services. Our fee is payable only upon the successful completion of an accepted Permanent Impairment Claim, ensuring that you receive the support you need without any upfront financial burden.

What kind of documentation do I need to provide for my claim?
Typically, you will need access to your medical records, service documents, personal statements, and any other relevant information regarding your injury. Our team will guide you through the specific documentation required for your individual claim.

Will you help me organise medical appointments for my claim?
Yes, we will assist you in coordinating medical appointments with qualified professionals to obtain evaluations and reports that are essential in supporting your claim.

How long does the claims process usually take?
The timeline for claims processing can vary depending on individual circumstances and the specifics of each case. However, we strive to ensure that your claim is submitted efficiently, and we will keep you updated regarding its progress.

Are your services confidential?
Absolutely. At Valour Consultants, we prioritise your privacy and confidentiality. All information shared with us during the claims process is handled with the utmost care and discretion.